Privacy Policy
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Regent & Vale Security – Privacy Policy
At Regent & Vale Security, your privacy is of paramount importance. This policy explains how we collect, store, and use personal information in accordance with UK data protection law and the General Data Protection Regulation (GDPR).
Information We Collect
- Contact details such as name, email, and telephone number
- Details of security services requested, including property addresses and type of service
- CCTV footage and monitoring data (for properties we monitor)
- Any information provided during consultation or correspondence
How We Use Your Information
- To provide and manage security services
- To respond to enquiries, consultations, or emergency requests
- To comply with legal obligations, including law enforcement requests where required by law
- For internal record-keeping, reporting, and analysis to improve our services
How We Protect Your Information
- Data is stored securely, with access limited to authorised personnel
- CCTV footage is stored in compliance with retention policies and UK law; access is strictly controlled
- We implement technical and organisational measures to prevent unauthorised access, disclosure, or loss of personal data
Sharing Your Information
- We do not sell or trade personal information
- Data may be shared with third-party service providers who assist in delivering our services (e.g., IT systems, monitoring services)
- Data may be disclosed to law enforcement or regulatory authorities where required by law
Your Rights
- Access: You can request access to the personal data we hold about you
- Correction: You can request corrections to any inaccurate information
- Erasure: You can request deletion of your personal data where legally permissible
- Withdrawal of Consent: You can withdraw consent for processing your data at any time
CCTV & Data Retention
- CCTV recordings are collected solely for security purposes
- Footage is retained for a maximum of 30 days unless required for investigation or legal purposes
- Access to recordings is strictly controlled and limited to authorised personnel
- Requests for access or deletion of CCTV footage will be handled in compliance with GDPR and UK law